Acceptable Use Policy

Responsible Use

NajmX services are provided for legitimate business communications and must be used lawfully, responsibly, and in accordance with applicable laws and regulations.

Calling & Telemarketing

Customers are responsible for ensuring that outbound calling, telemarketing, sales, and automated calling activities comply with applicable laws and regulations, including consent, Do-Not-Call, caller disclosure, and telemarketing requirements.

Customers are responsible for their calling lists, lead sources, campaign content, required consents, and legally required records.

Customer Data & Lead Lists

Customers must use calling data and lead lists obtained from lawful and authorized sources.

Customers are responsible for screening their data against applicable Do-Not-Call, suppression, and other required lists before dialing.

Where consent is required, customers must obtain, maintain, and be able to provide proof of that consent.

Auto-Dialing & Automated Calling

Customers using predictive dialers, automatic dialing systems, prerecorded messages, artificial or automated voice technologies, or similar features must comply with all applicable requirements, including consent, disclosure, and calling restrictions.

Caller ID & Number Use

Customers must not use misleading, fraudulent, manipulated, or unauthorized Caller ID information.

Customers may only use telephone numbers and DIDs provided or authorized by NajmX unless expressly approved otherwise.

Prohibited Activity

NajmX services may not be used for unlawful, fraudulent, abusive, or deceptive activities, or for activity that may reasonably expose NajmX, its customers, carriers, or network to regulatory, legal, or security risk.

• Fraud, scams, or deceptive activities
• Illegal robocalling or unlawful telemarketing
• Caller ID spoofing or unauthorized number use
• Spam or abusive calling
• Threatening or harassing communications
• Traffic intended to bypass or circumvent carrier, regulatory, or network controls
• Any other unlawful activity

Monitoring & Compliance

NajmX may monitor traffic and service usage for security, fraud prevention, network protection, abuse detection, and regulatory compliance.

When reasonably necessary, NajmX may review call records, calling patterns, destinations, originating information, account activity, and other relevant service data.

Customers must provide reasonable information or documentation requested by NajmX for compliance reviews, suspected abuse, customer verification, or traceback investigations.

Investigation & Enforcement

NajmX may investigate suspected unlawful traffic, fraud, abuse, spoofing, or violations of this AUP or the Service Agreement and take appropriate action.

Depending on the circumstances, NajmX may:

• Request additional information
• Issue a warning
• Increase monitoring
• Restrict or block specific traffic
• Suspend affected services
• Disable numbers, campaigns, or accounts
• Terminate customer services

NajmX may take immediate action when reasonably necessary to protect its network, customers, carriers, or other parties.

Traceback & Regulatory Cooperation

Customers must cooperate with reasonable requests from NajmX regarding suspected illegal or abusive traffic, compliance reviews, traceback requests, and investigations.

NajmX may provide relevant customer, traffic, and call information to carriers, regulators, law enforcement, the Industry Traceback Group (ITG), or other authorized parties when required or permitted by applicable law.

NajmX may cooperate with applicable traceback requests and investigations and take appropriate action to identify and stop unlawful traffic.

Customer Responsibility

Customers are responsible for all activity conducted through their NajmX accounts, systems, campaigns, users, employees, agents, and other authorized users.

Customers must ensure that their use of NajmX services remains compliant throughout their service period.

Acceptance

By ordering, accessing, or using NajmX services, customers acknowledge that they have read, understood, and agreed to this AUP and all applicable laws and regulations.

NajmX may update this AUP from time to time. Continued use of the services after an update constitutes acceptance of the revised AUP.

Contact

To report abuse or acceptable use concerns, please contact us at compliance@najmx.net or use our Contact page.